Substitution Policy

Warm Wishes Florist reserves the right to make substitutions of flowers, greenery, baskets, wrapping papers, fruits, soft-toys and any other material used in our flower arrangements with others of equal or higher value should there be an unavailability of original materials. Flowers are seasonal and sometimes there will be less harvest on that week, but will try to match the best flower for the bouquet.

Collection of Personal Data

We may collect the following personal data from you in the course of our transaction:

 

 

Use of Personal Data

All personal data collected will be used for improvement of our services and/or products, in particular and without limitation to the following reasons:

 

 

Data Security

We are committed to ensuring that your data is secured. We have in place suitable standard operating procedures and safeguards to secure the data we collect online.

 

Opting Out, Access and Control of Personal Data

You may opt to restrict the collection or use of your personal data or if you have previously agreed to allow us to use your personal data for the purposes stated in this policy. You may change your mind at any time by writing to us

 

We will not sell, distribute or lease your personal information to anyone unless we have your permission or are required by law to do so. If you believe that any information we have regarding you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Sender Anonymity and Disclosure

I. Customers have the right to remain anonymous except in circumstances where personal information is required to complete an electronic transaction.
II. We will not disclose sender/customer information to a recipient unless requested or approved to do so by the sender/customer.

Peak Season Price Adjustment Policy

During the super peak season specifically Valentine’s Day (14th-February), due to the high demand worldwide, the flower cost especially Roses will be increased multi-fold. Hence, Warm Wishes Florist reserved the right to increase price accordingly during the Valentine’s Day period.

We’ll adjust the product price 2-3 weeks before the Valentine’s Day, and will ONLY accept order from our Valentine’s Day Collections for Valentine’s Day period delivery.

Privacy & Security

We respect your personal rights to your privacy and we assure users that confidentiality of customers’ data is maintained and protected.

Personal information is kept solely for internal marketing, delivery and billing purposes only. We would not disclose any of our customers personal information, email addresses or contact details to any other parties without prior consent of our customers.

Cancellation

Cancellation of orders and refunds are not available. Should you wish to change your mind on the delivery date of your order, kindly contact us at 017-8233266 to reschedule.

Payment Methods

All prices shown are in Malaysian Ringgit (RM).

You may make payments through these following payment methods:

– Visa/Mastercard‚Ä®- Bank Transfer

Bank Transfer can be made to MAYBANK 512352617288